Key Points

Impact: 36% Boost in User Conversion through Engagement Research at Flamme The Couples App

Role: Lead Researcher  

Scope: Heuristic Evaluation, Surveys, Usability/Engagement Interviews

Process: Surveys, Recruitment, In depth remote interviews, Analysis
Deliverables: Proposal, customer journey maps, personas, insights, and recommendations

Key Points

Impact: Enhance Website Usability and potentially driving 15 % Improvement in user feedback from recommendations given from usability testing

Role: Lead Researcher  

Scope: Usability testing 

Process: Surveys, Recruitment, Ethnography with current website format, Analysis

Deliverables: Top-line report, recommendations


Key Points

Impact: 50 % Gain in User Retention through Employee Experience Research at Noom
Role: Lead Researcher  

Scope: Focus Groups and Surveys

Process: Surveys, Recruitment, Focus Groups, Analysis

Deliverables: Presentations of insights and feedback recommendations to create department's first ever collaboration panel

This UX Research resource filled with tools, methods, and notes was born out of my attempt to grow my own knowledge base of UX, support fellow UX Researchers, and track the advice of more senior UXer's.

I can't even begin to name all the people, groups, and companies that did the initial work for me to get to this point. Thank you for all the work that you've done!! Putting it all together in one place has helped me keep track of all the UX Research related articles, videos, podcast, etc., As you'll see, it's grown (and continues to grow) into this crazy big spreadsheet of links, workflows, tools etc.

Please use this Google Sheet and share with others if you believe they will find it useful!